Job Description
Job Overview
Sentry is seeking a Senior Technical Support Engineer who will play a crucial role in helping software developers solve complex problems related to Sentry's performance and error monitoring tools. This position involves engaging with customers through various channels, providing technical support, writing knowledge base articles, and improving the overall support experience. The ideal candidate will have a coding background and a passion for customer satisfaction.
Technical Requirements
Required Skills
- • Technical customer support
- • Troubleshooting
- • Product guidance
- • Excellent communication skills
Preferred Skills
- • Open Source contributions
- • Experience as a software developer
Experience Level
8+ years in technical customer support or similar roles in software/SaaS
Responsibilities
- • Become a Sentry product expert
- • Answer inbound support requests about Sentry's product and SDK usage
- • Contribute to community and social support channels
- • Triage, reproduce, and report product bugs
- • Manage and curate customer feedback in open source repos
- • Support knowledge base documentation and internal guides
- • Provide real-time support via chat, email, and video calls
- • Participate in on-call rotation for after-hours support
Technical Environment
Languages
Tools & Technologies
Benefits & Perks
- • Incentive compensation
- • Equity grants
- • Paid time off
- • Group health insurance coverage
Additional Information
- Location
- Hybrid work model
- Type
- Full-time
- Compensation
- $105,000 to $130,000
About Sentry
Sentry provides application performance monitoring and error tracking software for developers and software teams to identify and resolve issues quickly.
Company Size
1001-5000
Website
Categories
Application Monitoring
Error Tracking
Performance Monitoring
Software