Location
New York City
Job Description
Job Overview
Alloy is seeking a Senior Technical Support Engineer II to join their team in New York City. This role involves leading complex support issues, mentoring junior team members, and contributing to strategic improvements across the company's support operations. The ideal candidate will have a strong technical background and a passion for resolving customer challenges in a fast-paced environment.
Technical Requirements
Required Skills
- • technical support
- • cross-functional collaboration
- • customer communication
Preferred Skills
- • troubleshooting APIs
- • scripting languages
- • mentoring
Experience Level
3+ years in technical support, ideally in a B2B SaaS environment
Responsibilities
- • Lead high-priority or complex support issues involving multiple teams or external partners
- • Serve as the escalation point for the Support team, confidently resolving edge cases and urgent matters
- • Design and implement solutions for recurring or systemic support issues
- • Represent the Support team in cross-functional meetings with Product and Engineering
- • Provide mentorship to junior and mid-level engineers
Benefits & Perks
- • Unlimited PTO and flexible work policy
- • Employee stock options
- • Medical, dental, vision plans with HSA and FSA options
- • 401k with 100% match up to 4% of annual employee compensation
- • 16 weeks of paid parental leave for eligible new parents
- • Home office stipend for new employees
- • Annual Learning & Development stipend
- • Well-being benefits including access to ClassPass, OneMedical, and Spring Health
Additional Information
- Location
- New York City
- Type
- in-office / hybrid role
- Compensation
- $116,000 - $137,000 with additional variable compensation
About Alloy
Alloy is an identity data orchestration platform and fraud prevention software that helps banks and fintechs with identity verification, AML monitoring and case management, document verification, credit underwriting, and compliance risk management.
Company Size
unknown
Website
Categories
AML Monitoring
Compliance Risk Management
Financial Services
Fraud Prevention
Identity Verification