Senior Customer Solutions Engineer
Cloudflare
Job Description
Job Overview
As a Senior Customer Solutions Engineer at Cloudflare, you will act as a trusted technical advisor throughout the customer lifecycle. This role requires deep product knowledge to help Enterprise customers maximize their use of the Cloudflare platform. You will collaborate with various teams to develop scalable solutions and ensure customer satisfaction and retention.
Technical Requirements
Required Skills
- • Customer relationship management
- • Technical problem-solving
- • Scripting languages
Preferred Skills
- • Understanding of OSI model
- • Knowledge of regulatory requirements (PCI DSS, HIPAA, SOC-2)
Experience Level
At least 8 years of relevant experience in post-sales customer relationship management
Responsibilities
- • Serve as a trusted technical advisor to Enterprise customers
- • Deliver timely and organized onboarding for customers
- • Provide proactive technical guidance across all products
- • Collaborate with Customer Support and Engineering to assist with technical escalations
- • Identify opportunities for expansion for existing customers
- • Contribute to knowledge-sharing activities within the CSE organization
Technical Environment
Languages
Additional Information
- Location
- Bengaluru, India
- Type
- Hybrid
About Cloudflare
We make websites, apps, and networks faster and more secure. Our developer platform is the best place to build modern apps and deliver AI initiatives.
Company Size
1001-5000
Website
Categories
Cloud Computing
Cybersecurity
Internet Security
Web Services