Senior Customer Solutions Engineer
Cloudflare
Job Description
Job Overview
Cloudflare is seeking a Senior Customer Solutions Engineer to serve as a trusted technical advisor throughout a customer’s lifecycle. This role focuses on ensuring enterprise customers understand and utilize the Cloudflare platform effectively, while also driving customer success and relationship building. The ideal candidate will possess a deep understanding of internet technologies and have the ability to troubleshoot and solve technical problems efficiently.
Technical Requirements
Required Skills
- • scripting language
- • customer relationship management
- • technical problem solving
Preferred Skills
- • knowledge of regulatory requirements
- • project management
Experience Level
At least 8 years in post-sales customer relationship management
Responsibilities
- • Deliver timely and organized onboarding for customers
- • Ensure customers see the full value in Cloudflare's products
- • Advise on technical best practices
- • Ensure customer retention and expansion through relationship building
- • Provide proactive technical guidance across all products
- • Collaborate with various teams to assist with technical escalations
- • Identify opportunities for expansion for existing customers
- • Capture and communicate gaps in product or features
- • Contribute to knowledge-sharing activities
Technical Environment
Languages
Tools & Technologies
Additional Information
- Location
- Bengaluru, India
- Type
- Hybrid
- Compensation
- Not specified
About Cloudflare
We make websites, apps, and networks faster and more secure. Our developer platform is the best place to build modern apps and deliver AI initiatives.
Company Size
1001-5000
Website
Categories
Cloud Computing
Cybersecurity
Internet Security
Web Services