Professional Services Architect

Job Overview

CaptivateIQ is seeking a Professional Services Architect to join their Customer Experience – Professional Services Team. This role involves designing and delivering complex, high-impact solutions for key customers, transforming messy data and unique compensation plans into scalable models. The architect will act as a technical Subject Matter Expert and collaborate closely with Engineering and Product teams to influence product and delivery outcomes.

Technical Requirements

Responsibilities

• • Lead the entire project lifecycle for complex implementations, including discovery, design, build, testing, and launch.
• • Architect and build scalable calculation models in CaptivateIQ, owning model quality, performance, and long-term hygiene.
• • Translate unique customer plan requirements into efficient, repeatable system configurations.
• • Serve as the technical escalation point on internal and partner-led projects.
• • Partner cross-functionally with Engineering, Product, Sales, and Customer Success.
• • Contribute to the team by developing best practices, templates, and standards.

Technical Environment

Benefits & Perks

• • 100% of medical, dental, and vision covered including 75% for dependents
• • Flexible vacation days and quarterly mental health days
• • One-time expense on your 1-year work anniversary
• • Annual stipends for professional development and caretaking
• • 401k plan to participate in and save towards the future
• • Newest Apple products to help you do your best work
• • Employee Resource Groups (ERGs) to support and celebrate diverse talent