Technical Support Engineer
Cloudflare
Job Description
Job Overview
Cloudflare is seeking a Technical Support Engineer to join their Customer Support Team, which assists customers with technical inquiries and complex problems related to Internet technologies. The role involves direct customer interaction, requiring a blend of technical expertise and customer-centric communication to support a diverse range of clients from individual bloggers to large enterprises.
Technical Requirements
Required Skills
- • 2+ years of experience in a Technical Support role or Web Developer Support
- • Technical proficiency in DNS, SSL/TLS, HTTP
- • Scripting skills in Bash, Python, or JavaScript
Preferred Skills
- • Active participation in web development communities
- • Familiarity with Cloudflare products like Workers, Stream, Pages, R2
Experience Level
2+ years in a relevant technical support role
Responsibilities
- • Solve technical issues for customers via phone, email, chat, and social media
- • Communicate customer needs and feedback to improve service and future product development
Technical Environment
Languages
Additional Information
- Location
- Mexico City, MX
- Type
- Hybrid
- Compensation
- Not specified
About Cloudflare
We make websites, apps, and networks faster and more secure. Our developer platform is the best place to build modern apps and deliver AI initiatives.
Company Size
1001-5000
Website
Categories
Cloud Computing
Cybersecurity
Internet Security
Web Services