Job Description
Job Overview
dbt Labs is seeking a Customer Solutions Engineer to support its dbt Cloud customers as the first line of defense. This role involves building technical expertise, engaging with customers through various communication channels, troubleshooting issues, and mentoring team members to enhance customer retention and usage of dbt Cloud.
Technical Requirements
Required Skills
- • dbt
- • SAML
- • git
- • Cloud Filesystems
- • Kubernetes
- • Cloud databases
- • Python
Preferred Skills
- • Javascript
- • Liquid
- • Jinja
- • LookML
Experience Level
3+ years of experience troubleshooting SaaS applications, REST APIs, and SAML-based authentication
Responsibilities
- • Learn dbt Core and dbt Cloud and build technical expertise across all areas of the product
- • Engage with customers through tickets, emails, and video conferences, upholding Support SLAs
- • Own customer issues from end to end, including troubleshooting, reproducing, and finding resolutions
- • Actively coach and mentor other team members
- • Contribute to documentation with a focus on technical accuracy and clear communication
Technical Environment
Languages
Tools & Technologies
Benefits & Perks
- • Unlimited vacation time
- • 401k plan with 3% guaranteed company contribution
- • Comprehensive healthcare coverage
- • Generous paid parental leave
- • Health & wellness stipend
- • Flexible stipends for home office setup, learning and development, office space
Additional Information
- Location
- US - Remote
- Type
- Full-time
- Compensation
- $90,000 -- $108,900 USD; $100,000 -- $121,000 USD in select locations
About dbt Labs
dbt Labs empowers data teams to build reliable, governed data pipelines—accelerating analytics and AI initiatives with speed and confidence.
Company Size
unknown
Website
Categories
AI
Data Analytics
Data Engineering